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| Customer
Service Testimonials |
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We
need our customers to be 100% satisfied, with the service we provide.
Please submit your comments using the feedback form provided at http://www.dinsol.com/about/feedback.htm. |
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Rating :
Excellent!
Feedback : thanks a lot for tha pascience and help, it\'s been really
helpful to have a fast response from the support team.
Adrian Alescio (Spain) : Dec 28, 2006
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Rating :
Very Good!
Feedback : I\'m very satisfied with your service. I used to have a
couple of problems recently with the hosting server but at all,
everthing seems to be very good. Moreover I have to compliment support
staff on great response time.
Mersad Pasic (Sarajevo/Bosnia&Herzegovina) : Sep 01, 2006
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Rating :
Excellent!
Feedback : The best thing about dinsol is the excellent support system,
probably the best I have seen from any service provider. Thank you very
much for your support.
Nitin Gupta (NOIDA/India) : May 08, 2006
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Rating :
Excellent!
Feedback : I will continue to use your service because your customer
service continues to impress me. Any problems - email you, and you have
replied within minutes. Greatly appreciated!! THANKYOU!
Nick Holzherr(Birmingham, England) : May 02, 2006
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Rating :
Excellent!
Feedback : Thanks for your quick response to my problemb and investigating it fully in detail.
Daniel Clack : April 21, 2006
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Rating :
Excellent!
Feedback : Fast and helpful support...
Tunc Yalgin(Turkey) : March 06, 2006
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Rating :
Excellent!
Feedback : Always a great service with Dinsol, always, never been down
with a probleme more than 1 hour, millions of thanks, french hosting
providers should learn from you guys ;-)
GUYOT (Montpellier / France) : March 03, 2006
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Rating :
Excellent!
Feedback : Dear Dinsol, I found a solution for my problem quickly from
Dinsol via MSN. Thanks a lot ! I\'m a happy customer :)
Nuri Akman(Ankara / Turkey) : Nov 11, 2005
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Rating :
Excellent!
Feedback : Thank you again for beeing so helpfull, for answering so fastlly to our problems.
de Nanteuil (Paris / France) : October 19, 2005
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Rating :
Excellent!
Feedback : You have gone beyond the call of duty. You have been
pleasant, professional, and very helpful as we ask many questions
regarding our webpage. It is dificult to do a webpage while traveling
and you have helped us succeed.
Nancy Gill (Hawaii,USA) : Oct 12, 2005
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Rating :
Excellent!
Feedback : Very good service as support went into my webhost and
changed database permissions for me.
Daniel Lesser (Spain) : September 29, 2005
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Rating :
Very Good!
Feedback : Thank you very much, solved the email problem.
Tommy (Italy) : Sept
28, 2005
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Rating :
Very Good!
Feedback : Namaste!
I
have been teaching myself how to produce a webpage of our travel
adventures and upload it monthly onto the control panel, from different
interent cafes around Asia.
The support staff at Dinsol have been great getting back to me quickly
and efficiently. Very helpful.
Nancy & Joseph hawaiianglobetrotters (Hawaii) : September
26, 2005
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Rating :
Excellent!
Feedback : I had a problem under my account with mysql. When i have
warned them about my issue and they solved in 5 minutes. They are
friendly and always be ready for support.
with best regards
teogen (Turkey) : June
22, 2005
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Rating :
Excellent!
Feedback : Very helpful and prompt helping me setup my reseller account
and taking care of a bandwidth issue. I\'m new to this and the help is
appreciated..
Thanks!
Eddie ( Mesa, AZ, United States) : February
8, 2005
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Rating :
Excellent!
Feedback : I\'ve been on the Dinsol reseller plan now for a little over
a year and I am absolutely 100% satisfied with what I am getting~Easy
annual billing, superior server performance, no down-time, great little
Control Panel for my clients, great management software for me. Keep up
the good work.
Laurie Bailey (Olive Branch, MS) : January
21, 2005
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Rating :
Excellent!
Feedback : Very impressed with config facilities, pre-installed
options, support and cost. Hope to be impressed by uptime and bandwidth.
Andy Pallett (London UK) : January
21, 2005
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Rating :
Excellent!
Feedback : i am amazed with your service!
Hi - i am amazed with your service! Couldnt
ask for better, Thankyou so much for the quick
setup and response!
Paul
Paul Holzherr (United Kingdom) : September
8, 2004
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Rating : Very
Good
Feedback : service makes the difference
I have been managing a website that I chose to
have hosted at Diamond Internet Solutions and
we have been here just less than one year now.
I chose Dinsol after much research, based on
price and features. I wanted the most
"bang for the buck" so to speak.
Dinsol's plans are packed with features,
comparatively inexpensive, and all support is
done via email, so I figured as long as
nothing went wrong, I'd be fine. I was more
than a little worried that if I had problems
that there might be long delays,
miscommunications and much frustration, due to
the fact that I couldn't actually talk to the
support team. Recently, I ran into an issue
while trying to upgrade the account's
parameters. Timing was an issue as I could
make no updates to the site until the changes
were complete, and there were many updates
waiting in line! I needed expert help, fast,
and what I received prompted me to write this
email. The support I received was as good as
it gets! It doesn't matter how much the
service costs, or where the offices/employees
are located, there is virtually no way I could
have gotten more diligent and effective
support! I was sending emails at all hours of
the day and night. They all were answered very
quickly and succinctly. Being that this issue
actually involved a third party, some of the
problem was not even Dinsol's fault or
responsibility, yet they provided the answers
and guidance that was required and we
succeeded in solving the problem before things
got critical for me! I am no longer
apprehensive about the fact that I can only
contact my host through the email, because of
the great service they provided! I was duly
impressed. I have literally recommended Dinsol
to everybody that asked my opinion in the
past. Now, however, I felt I wanted to show my
appreciation unsolicited. Thanks Diamond
Internet Solutions! You have a loyal customer
for life.
Sincerely,
Rick Ryan (FL/USA) : May 28, 2004 |
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