.com
.net
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Dinsol.com FAQ
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Anti Spam Policies
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Can I SPAM and send unsolicited messages if I host with you?
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Can I host with you if I send out a newsletter to my subscribers each month
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Is there anything else I should know about your SPAM policies?
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Billing & Payments
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What are your payment acceptance methods?
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When is my payment due?
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Is there a grace period
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What do I do if my account is already deactivated?
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How will I be charged if I upgrade or downgrade?
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I have billing questions regarding my account, who should I contact?
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How do I manage/update my Account/Billing Information?
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How long does it take for me to get my money back if I want to cancel?
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CGI/Perl & PHP
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What is CGI?
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Do you support CGI? What Type?
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Do you allow CGI to run on your servers?
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Is Perl available on the servers?
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What directory do I upload my CGI scripts to?
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What is "CHMOD" and what does those numbers mean?
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Can I chmod the directory?
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What is the path to ...?
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What is the exact physical path to my root directory?
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Why doesn't my CGI work?
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Can you help me troubleshoot my script?
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I keep getting a 500 Internal Server Error. Why?
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Why am I getting a 403 Forbidden Error?
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What Perl modules are installed?
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What is SSI? Do you support SSI?
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What is PHP?
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Where can I find more information on PHP?
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Do you support ASP(Active Server Pages)?
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Content Limitations
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Do you have any restrictions on the content we put on our site?
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Do you allow adult content?
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Do you allow MP3, game, or software download sites?
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Can I sell advertising space on my site?
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Databases
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What databases can I use?
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What version of mySQL are you currently running?
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Do you support MS SQL?
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How do I use mySQL to create & maintain databases, tables, etc?
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How do I create a database connection from an PHP page using a connections
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How do I backup my database?
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Domain name services
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How much does it cost to register a domain?
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What is the procedure to register a domain?
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I want to register a domain, but it's not available, even though it's expire
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Can I get a receipt for domain name registration?
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Can I pay via any method other than credit card for domain name registration
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I tried to register/transfer a domain, and it didn't go through, but it look..
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What is a CVV2 number?
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How can I change my DNS information?
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How do I do URL-forwarding?
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How do I do email-forwarding?
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How do I transfer my domain from another registrar?
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I bought my domain with another registrar, can I renew it with you?
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I paid for a domain transfer, but I had to renew it with my prior registrar
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I got the transfer approval email, but when I clicked on the link, it came
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When I tried to approve my transfer, it said "Warning, your ID is inva
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How can I check the status of my transfer?
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I didn't receive the admin approval email. Can I resend it?
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My transfer got denied by my previous registrar. Can I resubmit it?
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How do I renew my domain?
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How do I disable renewal notices for my domain and let it expire?
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I lost my username and/or password. How can I retrieve it
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Can I register new nameservers in your system?
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How can I change the registrant info? How can I sell my domain to someone e
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How do I change my admin, billing, or technical contact?
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Do I have to use my home address in my contact information?
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How do I update the information in my account?
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Can I change my password?
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My default email address is incorrect. How can I update it?
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I need to create a new account. How do I do that?
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I have more than one account. Can I merge them all into one?
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I made a change to my DNS. How come it doesn't show up yet?
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How can I find out the WHOIS information for a domain?
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What is Domain name redemption policy?
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Email
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How do I setup new email accounts?
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I want my email to forward to an email with another provider.
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I want to get my email with Eudora, Outlook or Netscape, How do I do this?
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Can I setup an Autoresponder?
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Do I able to setup an Alias and what is it?
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Do I get catch-all email account that receives all email @mydomain.com?
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Can I check my email using my browser?
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What do I use for my SMTP?
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How come I can't send mail?
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I still can't send email. What's wrong?
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Why do I get a "553 SMTP Relaying Denied" or "Relaying Denie
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FTP & FrontPage Extension
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What is FTP?
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What FTP software should I use and where do I get it?
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Which versions of Microsoft FrontPage do you support?
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Do you have Microsoft FrontPage 2002 server extensions installed?
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I've uploaded my files but my site is not coming up in my browser?
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Do you offer Anonymous FTP with your hosting packages?
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How do I configure my FTP program to upload my files to my site?
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Some of your plans state that FrontPage support is "optional".
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How do I activate my FrontPage extensions?
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Can I use FTP and Front Page?
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I deleted my FrontPage Extensions, what do I do?
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How do I upload my website using MS FrontPage?
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What should I do if denied access via FTP?
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General Technical Support
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What type of support do you offer?
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My last host took days even weeks to answer my questions. Can you really be
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Why doesn't you offer phone support?
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What are your Terms of Service & Acceptable Usage Policy?
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Do you support Real Audio/Video?
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Do you monitor your servers 24 hours a day?
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How do I get my Live Stats added?
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What are the strange _underscore directory's in my space?
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I would like an MX record change. Who do I contact?
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How do I get a password protected directory?
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Do you offer Telnet/SSH access?
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Is anonymous FTP available?
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Can I have multiple FTP login accounts?
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Are custom 404 error pages available?
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Domain Registration
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Glossary of Terminology
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404 Error
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Apache
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Browser
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BSD/OS
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BSDI
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CGI
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Client
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COMSAT Service Record
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DAEMON
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DNS
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Domain
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FREEBSD
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FTP
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Gateway
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GNU General Public License
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Host
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HTML
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HTTP
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IMAP
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Include Directive
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INETD
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Internet Super Server
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IP Address
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Linux
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Mail Autoresponder
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Mail Group
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Mail Redirect
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Mod_Perl
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Mod_Throttle
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MySQL
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Network
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Packet
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PHP
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POP3
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Popper
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Protected Directory
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Qmail
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Reboot
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Secure HTTP
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Security
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Sendmail
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Server
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Skeleton Directory
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Slackware
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SMTP
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Solaris
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SSI
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SSL
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SSL Certificate
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SSLEAY
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T1
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Tarball
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TCP
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TCP/IP
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Telnet
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TurboLinux
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Unix
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URL
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User
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Web User
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Workstation
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Applet
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CGI-BIN
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Counter
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Domain Forwarding
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Domain Parking
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E-commerce
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FrontPage
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FrontPage Extensions
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Meta Tag
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MX Record
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Nslookup
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Ping
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Root directory
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Router
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Script
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Search Engine
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Shopping Cart
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Subdomain
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Virtual Hosting
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Web Server
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Our Guarantee
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Do you have a money back guarantee?
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Are there any restrictions on your money back guarantee?
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Do you guarantee uptime?
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What has your uptime been for the past year?
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Sales and Technical
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Why should I host my web site with Dinsol?
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What happens if I do not like your service?
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What kind of servers do you use?
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How are you connected to the Internet?
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How many sites do you host on each server?
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What is a Transfer Limit or Bandwidth?
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Why don't you offer UNLIMITED transfer?
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What happens if I go over my TRANSFER limit?
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Does each site have it's own IP address?
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Do you allow use of my own DNS servers?
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Does you provide an online Control Panel?
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Where are you located?
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Do you have a Shopping Cart system available?
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Can I point a sub-domain name to a subdirectory of my web site?
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Can I host multiple domains under one account?
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How do I become a reseller or affiliate?
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Are your Servers fast?
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Do you have a lot of downtime?
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What are the features of your Data Center?
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Do you provide the website backup service with each hosting package?
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Is there a fee if I need to retrieve a backup and how long will it take?
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Is EVERY file backed up?
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Linux
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Can I order even though I do not live in the US?
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Will I have unlimited access to update my pages?
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Will I be able to access my domain name with or without the 'www.'?
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What is the catch?
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Will you place any ads on my site?
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What do you consider "Excessive amounts of resources"?
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What are your Primary and Secondary DNS numbers?
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Ok, I'm convinced, how do I transfer my domain name to Dinsol without downt
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Is your server UNIX or NT?
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Do I have to sign a contract to use your service?
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Setup and Domain Information
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How long will it take to setup my account?
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Is the new domain name I want available?
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How long before www.(mydomain).com is accessible?
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How do I register/transfer an international domain name?
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What forms of payment are acceptable by Dinsol?
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How do I cancel my account?
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What is considered a domain transfer?
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What is propagation?
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Does you pay for my domain renewal fees?
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Can I view my site before the domain is transferred?
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I've transferred my files, but I still see an under construction page. Why?
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Do you support International Domains such as .co.uk, .ar, .ch etc?
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In my Welcome email the instructions say:
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Who owns the domain name if I purchased it through you?
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Do I need a domain to host a site with Dinsol?
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How come my website is not coming up on the browser?
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What characters can you use in a domain name and how long can it be?
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SSL FAQ
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What is SSL & Shared SSL?
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What value transactions can I use the shared SSL certificate for?
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Do you allow installing my own SSL cert in my hosting account?
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I want to purchase my own private SSL certificate. Where do I begin?
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I got my CSR, now what?
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I've generated and bought my SSL certificate, how do I install it?
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I'm still confused about how to obtain an SSL certificate. Can you obtain a
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I have my own private SSL certificate installed. How do I use it?
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How can I accept credit cards on my site?
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Web site Tools
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What Is A Domain Name?
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Country Level Domain Registrar and Extensions
Our Awards
Data Center
Terms & AUP
CGI Abuse Policy
UCE Spam Policy
Bandwidth Policy
Payment Policy
Privacy Policy
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